REFUNDS & RETURNS:

We have done our best to accurately and faithfully describe our products and will stand behind them. We want you to be completely satisfied with your purchase. Please inspect your purchase carefully when you receive it. We offer a no hassle guarantee. You can return your item for any reason within 14 days of receipt and upon return of the item we will promptly refund 100% of the purchase price less any shipping charges.  

Return Policy

* All shipping charges for returns need to be paid by the consumer.

* Items must be returned within 14 days of purchase.

* CatoctinPopcorn.com can not be responsible for address errors on orders.

* If an order is undeliverable to the customer, is returned to us by the shipping carrier, and needs to be re-shipped due to a customer error when entering the delivery address, the customer will be responsible for paying for the additional shipping, regardless of whether the shipping for the order was originally free.

* Only ONE OPENED package / container / box of any product is eligible for return. All others of the same product must be in the original,  unopened containers.

Return Procedure

1. Package all merchandise to be returned. Please include in the package the original order confirmation or packing slip.

2. We recommend you request delivery confirmation when you ship your package back to us. We cannot be responsible for lost shipments returned to us.
We are not responsible for the original or return shipping charges unless it is our error. No C.O.D. return shipments will be accepted for product returns.

3. Please include a brief note containing the reason for the return, and what you would like done in terms of a replacement or refund.

4. Please ship your return to:

Catoctin Popcorn Company
7311 Grove Road, Suite A1
Frederick, MD 21704

5. Your replacement product or refund will be shipped or issued within 2-5 business days after the return package is received.